Orders are shipped from our warehouse in Vernon, California.
You can create an account by clicking the “Register” tab at the top right of our website. During registration, you will need to complete all required information before uploading your permit or business license. Alternatively, you can email us at online@naturalstarinc.com. Please include a copy of your permit or business license, your business name, contact name, phone number, and billing and shipping addresses. Once we receive your information, we will email you your login details. This process typically takes 1–2 business days. If you do not hear back from us within that timeframe, you can call us at (323) 588-6535.
Your username is your email address. If you registered online, your password is what you created. If you did not register online and have an account, your password is set to your Customer ID. If you forgot your password, contact us at online@naturalstarinc.com with your business name, or give us a call at (323) 588-6535.
If you are an existing customer and cannot view items, please log in to your account. If you do not have an account, you will need to register your business. Registration can be completed using the “Register” tab on the website.
Our inventory is constantly changing, so we are unable to display stock levels on the website. If you would like to check the availability of an item, you can email us at online@naturalstarinc.com or call us at (323) 588-6535.
The minimum order for your first purchase is $200. For the following orders, the minimum is at least one inner box of an item. Please note that we do not open boxes, so the box quantity will determine the minimum order for each item.
Free shipping is not available; however, we make every effort to secure the most cost-effective shipping option for your order. For small orders, shipping costs will be quoted through UPS based on the package dimensions and weight. For larger orders, we compare rates from multiple freight carriers to find the most economical option.
We offer a wide selection of discounted items, which can be viewed in the “On Sale” section of our website. Additionally, if you attend our trade shows, we provide case pricing for all orders.
For small orders, please allow 1-2 business days for us to contact you with your final proforma. For larger orders, processing times typically range from 3–5 business days. Please note that turnaround times may vary depending on order volume or if we are having staffing shortages.
Once your order has shipped, transit and delivery times are dependent on the freight carrier. For UPS ground orders, shipping typically takes 3-5 business days. Tracking information will be provided on your invoice.
Once we receive your order, we will process it the next business day. Check your email for any follow-up questions we might have before we prepare your order. Once the warehouse receives your order, it will be prepared according to your selected shipping method. Our sales representatives will review and quote your order, always seeking the most cost-effective shipping option. We will contact you to confirm the shipping and payment. Any unavailable items will be backordered unless you instruct us otherwise. Once payment and approval are received, your order will be shipped.
Payment is collected once your order is confirmed and the freight arrangements are approved. If a deposit is required, it must be paid before we can process the order. For first-time buyers placing large orders, a deposit may also be requested.
We accept debit and credit cards (Visa and Mastercard) as well as wire transfers. American Express payments are subject to a 3.5% processing fee. Cash payments are encouraged for pickup orders. Please note that we DO NOT accept Discover cards, personal checks, or payments through Zelle.
If you would like to check the status of your order, please email us at online@naturalstarinc.com or call us at (323) 588-6535
After placing an order, please review it carefully to ensure that all items and quantities are correct. Once the order has been packed, cancellations or changes become difficult. If you need to modify your order, please do so as soon as possible. If the order has already been repacked or placed on a pallet, cancellations may not be possible. You can email us at online@naturalstarinc.com or call (323) 588-6535, and we will do our best to make the your requested changes.
You have 10 business days after receiving your merchandise to report incorrect or damaged items or to request an exchange. Items returned or exchanged must be in their original packaging and in complete quantity. If you wish to return an item because it is no longer needed or was ordered incorrectly, you will be responsible for returning the item. A 20% restocking fee will be deducted from your credit. If an exchange is required due to a warehouse error, we will provide a call tag for the incorrect item and ship the correct item. If a return is being made once the item is received at our warehouse, the credit will be applied to your account.